Customer Testimonial

"The onboarding experience with UrbanPiper was certainly very smooth & we share a very cordial relationship with their team. They are always very approachable and I highly recommend them for their know-how on online integration & aggregation. To put it in one line, I would say UrbanPiper is a great one-stop online aggregator"

Rajasekaran Mathuram, Technology Head Retail

Overview

Adyar Ananda Bhavan is one of the most prominent brands in South India that offers a myriad of options from sweets & savouries, to snacks and cuisine from across India. Started over decades ago in Chennai, the brand has blossomed and can be seen in locations all over the South of the country. The brand uses UrbanPiper for a variety of functions including the advantage of having a single dashboard to manage orders, update menu items, and much more.

Challenges

As business continued to grow for AAB, or A2B, as it is popularly known, especially after the onset of online ordering, operational challenges started to pile up. Some of the most pressing pain points included having multiple portals to update items within the menu such as images or prices, processing orders manually, & having to manually handle order status updates as well.

Solution

With UrbanPiper’s HUB integration, Adyar Ananda Bhavan could focus on the bigger picture, and not get bogged down by the daily nitty-gritties of the business. Having one dashboard to manage multiple online channels, and a centralized location to handle inventory & manage menus helped the brand focus on the metrics that matter. One key advantage of adapting UrbanPiper’s solutions has been a single point of contact for the brand to handle all their queries around automation.

Key Results

"The onboarding experience with UrbanPiper was certainly very smooth & we share a very cordial relationship with their team. They are always very approachable and I highly recommend them for their know-how on online integration & aggregation. To put it in one line, I would say UrbanPiper is a great one-stop online aggregator"