Orderline AI

AI That Handles
More Than Just Orders

A smarter way to manage restaurant calls, reservations, and food orders all in one place.

Get a Free Demo

Animated waveform with three segments representing Secure, Accurate, and Private, symbolizing voice technology attributes.

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Call automation rate

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POS integrations

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Always on, never tired

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Hold time, ever

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PRODUCT

Orderline keeps your restaurant moving

Orderline handles your entire phone experience — all through natural conversation.

01 - Concierge

AI Concierge for Every Inbound Call

Not every caller is placing an order, but every caller still needs an answer.

Guest questions answered instantly
Menu, hours & location support
Catering & event inquiries
Feedback capture & routing
Smart routing for complex calls

‍02 - Orders

AI Ordering That Never Misses Revenue

When a caller is ready to order, everything moves faster and cleaner.

Instant call pickup
Accurate order capture
Modifier & customization support
Clean POS-ready tickets
AI-to-human handoff

‍03 - Reservations

Bookings Handled, Automatically.

Booking-related calls get handled without slowing down your team.

Availability checks
Reservation requests
Smart call routing
Guest support

How it Works

Watch how our AI handles an order from call to POS in real-time

Step 1

Customer Calls

AI agent answers instantly, no matter how many calls come in simultaneously

Step 2

AI Understands Order

Natural conversation with order confirmation, modifications, and upselling suggestions

Step 3

Direct to POS

Order appears in your system instantly, ready for preparation with all details

Step 1

AI talks to customer and takes the Order

AI agent answers instantly, no matter how many calls come in simultaneously

Step 2

AI Understands the Order

Natural conversation with order confirmation, modifications, and upselling suggestions

Step 3

Order flows directly to your POS

Order appears in your system instantly, ready for preparation with all details

Live Demo

Real-time order processing flow

Incoming call

AI Agent is ready...

Customer

Can I get a double cheeseburger, no onions, add bacon, and make that a combo with large fries and a Coke.

Orderline AI

Got it - one double cheeseburger with no onions, add bacon, as a combo with large fries and a Coke. What else can I get for you?

Customer

Also, I’ll take a grilled chicken sandwich, but swap the bun for lettuce and add avocado.

Orderline AI

Perfect — one grilled chicken sandwich, lettuce wrap instead of bun, with added avocado. Anything else?

Customer

Alright, that's it!

Orderline AI

Order confirmed. Sending to kitchen now

Order Complete!

Successfully sent to POS

Order # ORD-2024-87429

Items
1× Double Cheeseburger Combo (No onions, Add bacon) Large fries + Coke
1× Grilled Chicken Sandwich (Lettuce wrap (no bun), Add avocado)

Pricing
Cheeseburger Combo: $12.99
Chicken Sandwich: $9.49
Subtotal: $22.48
Tax (8%): $1.80

Total: $24.28

Status: Ready to Prepare

Estimated Pickup: 15–20 mins

Customer Calls

AI agent answers instantly, no matter how many calls come in simultaneously

AI Understands Order

Natural conversation with order confirmation, modifications, and upselling suggestions

Direct to POS

Order appears in your system instantly, ready for preparation with all details

FEATURES

Built to handle calls your team shouldn't

Instant call answering

No missed calls or busy lines - every inbound call is picked up instantly, every time.

Restaurant-Native AI

Understands menus, modifiers, and how real guests actually order. Context-aware from word one.

Reservations & Routing

Bookings handled smoothly, complex calls routed to exactly where they belong.

Direct POS integration

Connects with 100+ POS systems for real-time order routing - no double entry, ever.

Call logs and transcripts

Searchable records of every conversation for full visibility and quality control.

Seamless AI-to-human handoff

Complex requests? The AI smoothly transfers to your team with full context, so customers never have to repeat themselves.

Concierge & Guest Support

Handles FAQs, catering inquiries, complaints, and everyday guest requests with care.

Analytics & Insights

Clear visibility into outcomes, missed demand, and performance across all locations.

Product features overview with sections for Online Orders, Menu, Schedules, Central Reports, Marketing, UrbanPiper Boosters including Periscope, Orderline, Meraki, and Configurations icons.

Build the future of your restaurant.

Reach out to get started.

95%

Automation Rate

24/7

Availability

<2s

Response Time

Every missed call is missed revenue

See how Orderline handles your restaurant's calls - live, in real time, for your exact menu.

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