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Frequently Asked Questions
We've collected some of the most commonly asked questions about our product and put them all in one place for your convenience
What is Hub? How does it work?
Hub allows you to manage all your online sales channels such as Just Eat, UberEats, Deliveroo and others from your existing ePOS or our delivery manager dashboard.
The product offers online menu management, order tracking, stock management, and detailed reporting & analytics solutions to simplify your restaurant’s operations.
What kind of businesses can Hub help?
Hub can help most F&B businesses that sell online with food aggregators, regardless of restaurant size and type. From small restaurants and cafes to large multinational corporations, 35000+ businesses across the globe trust Hub to simplify their online order management.
Why should I use Hub?
With Hub, you can manage all your online ordering channels across multiple outlets and brands through a single dashboard. This means that you don’t need to juggle between multiple tablets to manage different ordering channels anymore. You get one screen that simplifies order management for your staff and makes your restaurant operations efficient.
Using Hub’s built in automation features, your restaurant can have quicker order acceptance times and shorter order lifecycles. With faster delivery time and a reduction in the number of cancellations, our solution helps you create a better customer experience for your guests, resulting in an increase in brand loyalty.
How do I sign up for Hub?
To sign up for Hub, please fill out the form on this page. One of our product experts will reach out to you to schedule a custom demo for your business shortly.
How long does it take to set up Hub?
It usually takes our team 7 working days to get Hub working on your system. These timelines can vary depending on the complexity of the integration
Does Hub require any hardware?
No. Hub is a web based integration solution that can be added onto your existing ePOS system without additional hardware
There are 3 ways in which you may use Hub 1. You use your own hardware 2. We provide you the hardware 3. We integrate with your existing ePOS
You do not need additional hardware in options 2 and 3.
For Hub lite, you will need a device such as a windows laptop, a mac, an android phone, or an iphone. Along with this, you will need a printer that connects with these devices. Here are the printers that work with each kind of device:
Windows PC - LAN printer, Bluetooth printer, USB printer Mac PC - LAN printer, Bluetooth printer, USB printer Android Phone - Bluetooth printer and USB printer iPhone - Bluetooth printer
Additionally, if you want to make changes in your menu or access analytics for all your plans, you will need a PC to log in to our dashboard.
What is the price of Hub?
The pricing for Hub depends on the type of Hub integration you are opting for and the overall scale of your business based on both the number of physical locations and the number of brands you operate. To know the specific pricing for your restaurant, contact us here.
Want to learn more?
Schedule a free demo with our experts to see how UrbanPiper can help your business