Step 1: Visit the Thrive Website and Create an Account

Start by visiting the Thrive official website and clicking on the “Start Now” button, usually found on the homepage. Thrive’s user-friendly interface makes it easy to navigate and begin your registration.

Once you’re on the registration page, you’ll need to fill out the following details:

• Full name
• Mobile number
• Email
• Restaurant name
• Number of outlets
• City
• Point-of-Sale (POS) system
• Zomato/Swiggy/Website link (if applicable)
• Why you’re signing up with Thrive

Make sure all the information is accurate, as this represents your restaurant to customers. Once done, you’ll receive an email to confirm your registration and log in to your new Thrive Restaurant account.

Step 2: Choose Your Platform and Pricing Model

After logging in, you’ll be prompted to select a platform—either an Online Store or ONDC. You’ll also review the pricing and commission structure, including:

• Commission fees: Thrive charges a commission on the total bill amount (including discounts and packaging charges, excluding taxes and delivery fees).
• Delivery fees: Thrive integrates with third-party delivery services like Shadowfax, Dunzo, and Grab. Restaurants can decide how much to charge for delivery.
• Payment gateway fees: A small fee on the total bill amount payable by the customer.
• Payout schedule: Thrive completes payouts for all processed orders within T+2 working days.

Review these details and confirm your preferred settings to continue. 

Step 3: Complete the Merchant Agreement

Next, you’ll need to review and accept the merchant agreement, which outlines Thrive’s terms and conditions. This agreement includes details on commission rates, payment schedules, and delivery responsibilities.

Generate an OTP on your registered mobile number to electronically sign the document. Make sure all the information entered is correct before proceeding.

Step 4: Provide Detailed Restaurant Information

To finalize your restaurant’s setup on Thrive, you’ll need to provide more detailed information, including:

• FSSAI License or application number
• GST Registration
• Google location of your restaurant
• Bank account details for payouts

Ensure that these documents are prepared in advance to avoid delays. This information verifies your Thrive Restaurant and makes it ready for operations.

Step 5: Add Your Restaurant Address and Operating Hours

After verifying your details, you’ll need to input your restaurant’s address and operating hours. Make sure to align your delivery hours with your business hours to ensure customers can place orders during the right times.

Then, enter your restaurant’s menu into the Thrive system. Follow these tips for better menu management:

• Provide detailed descriptions of each dish.
• Upload high-quality images that make your menu visually appealing.
• Ensure accurate pricing that matches what you offer in-house.

Regularly updating your menu is crucial for retaining customer interest. If you want to learn more about optimizing your menu for platforms like Thrive, check out our guide on How to Design Your Menu.

Once all your restaurant details are uploaded, click the Submit button to send your application. Thrive will review your submission and verify your documents. This process may take a few days, so be patient. Once approved, your Thrive Restaurant will be live, and you can start receiving orders.

Step 6: Go Live and Monitor Your Restaurant's Performance

When your Thrive Restaurant is live, you’ll be able to monitor its performance using Thrive’s dashboard. This tool allows you to:

• Track orders in real time.
• Respond to customer reviews and feedback.
• Analyze sales trends to make data-driven decisions.

By keeping an eye on these metrics, you’ll be able to optimize your restaurant’s operations over time.

Why Join Thrive Restaurant?

Thrive Restaurant offers a wide range of benefits that make it the perfect platform for restaurants looking to grow:

• Innovative features: Thrive includes powerful tools to help you manage orders, track performance, and improve customer service.
• User-friendly interface: The platform is easy to use, allowing even non-technical users to navigate and manage their restaurants efficiently.
• Business performance analytics: Thrive’s visual charts and reports help you monitor growth and identify areas for improvement.
• Strong support system: Thrive’s customer support team is always available to assist with any issues that arise.
• Scalable solutions: As your restaurant grows, Thrive scales with you to handle larger volumes of orders without compromising on efficiency.
• Cost-effective pricing: Thrive’s competitive pricing allows you to maximize value while keeping costs low, ensuring a high return on investment.

For restaurants using multiple platforms like Zomato, Swiggy, or even their own online stores, integrating UrbanPiper can significantly streamline the process by centralizing all orders into one system.

How to Increase Engagement on Thrive

Boosting engagement on Thrive is key to driving sales and building a loyal customer base. Here’s how you can do it:

1. Regularly update your menu

Keeping your menu fresh is one of the simplest yet most effective ways to drive engagement. Add seasonal specials or limited-time offers that keep customers excited about what’s new. This tactic also allows you to test new dishes and adjust based on customer feedback.

2. Offer exclusive discounts

Offering time-sensitive discounts during off-peak hours can attract customers and boost sales during slow periods. Thrive’s platform allows you to set these promotions easily, helping your restaurant stand out in a competitive market. Create lunchtime deals or weekend specials to drive more traffic during these windows. 

3. Engage with customer feedback

Responding to customer reviews and comments—both positive and negative—shows that you value their opinion. It helps build trust and loyalty, encouraging repeat business. Thrive provides a streamlined review management tool, allowing you to monitor and respond to feedback easily.

Positive engagement with reviews not only improves your restaurant’s reputation but can also boost visibility on Thrive’s platform. Our customer engagement guide provides valuable insights into fostering meaningful connections with customers through reviews.

4. Use high-quality images

A picture is worth a thousand words, especially when it comes to food. Invest in professional photography to make your menu items visually appealing. Dishes with well-shot images are more likely to get ordered, as customers eat with their eyes first.

5. Leverage Thrive’s promotional tools

Thrive offers several built-in promotional tools to help you increase your restaurant’s visibility. You can create loyalty programs, discounts, or time-sensitive offers that motivate customers to return. Make sure to promote these offers on your social media platforms as well.

6. Promote on social media

Social media plays a crucial role in driving traffic to your Thrive restaurant. Regularly post about new dishes, special deals, and updates to keep your followers engaged. Include a link to your Thrive restaurant profile in your posts to drive direct orders.

Use platforms like Instagram or Facebook to run campaigns that align with Thrive’s offers. Our social media guide provides additional strategies for building a strong online presence.

Maximize Efficiency with Thrive's Tools

To run a Thrive Restaurant successfully, efficiency is key. Thrive provides several tools designed to streamline your operations:

• Order management system: Manage all orders in real time with Thrive’s intuitive dashboard. By integrating Thrive with UrbanPiper’s platform, you can centralize orders from multiple delivery platforms into one system. This eliminates the need to juggle different apps, helping you reduce errors and process orders faster.
• Automation features: Thrive allows you to automate repetitive tasks, such as order confirmations, freeing up your team for other important activities.
• Data-driven insights: Use Thrive’s analytics to monitor performance, track peak ordering times, and adjust staffing accordingly.
• Customizable delivery options: Customize your delivery radius and set delivery hours that align with your restaurant’s operational capacity. This ensures that you’re not overextending your resources and that your kitchen operates efficiently. Thrive’s flexible delivery settings allow you to manage these options easily within the platform.
• Customer support: Thrive offers responsive customer support to address any operational issues you may face. However, integrating your operations with UrbanPiper’s centralized management system means you’ll have additional layers of support to handle problems across multiple platforms, helping ensure smooth, uninterrupted service.

Conclusion

Listing your Thrive Restaurant is a powerful way to boost sales, improve customer engagement, and streamline your operations. By following this step-by-step guide, you’ll have your Thrive Restaurant up and running in no time, tapping into a larger customer base and driving more orders.

But it doesn't stop there. To truly optimize your operations and ensure everything runs smoothly, consider integrating UrbanPiper with your Thrive profile. 

Ready to experience the difference? Reach out to us with any questions. If you're aiming to expand your restaurant delivery across multiple locations and brands, we're here to support you.