Overview

Tikka Nation is a brand based in the United Kingdom that specializes in Indian Food. Their aim is to make Indian cuisine more accessible and provide a diverse range of flavours inspired by street food and traditional home-cooked meals from India. Over the last few years, Tikka Nation has successfully established an all-day dining & delivery concept that caters to a wider audience, offering affordable options without compromising on quality.

Challenges

Tikka Nation faced a few challenges while scaling up the business. One of the founding team’s main goals was to make the job easier for their staff, allowing them to focus more on customers and delivering exceptional customer experiences. However, they encountered difficulties in achieving this.

The management of multiple delivery platforms proved to be challenging. Previously, they had to deal with three different delivery platforms, each requiring separate menus and updates. This not only consumed a significant amount of administrative time but also made the process complex and cumbersome.

Another challenge was the time-consuming task of updating menus across different platforms. With menus scattered in multiple places, it took a considerable amount of time and effort to ensure consistency and accuracy. This manual process took away valuable time that could have been spent on other important tasks.

The lack of a centralized system meant that staff had to spend time searching for tickets and orders across various platforms. This inefficient process hindered their ability to provide a seamless and quick customer experience.

Additionally, monitoring and comparing performance across different outlets and tracking key performance indicators (KPIs) were challenging for Tikka Nation. They needed a way to gather sales reports, analyze performance, and compare KPIs to make informed decisions and improvements.

Solution 

UrbanPiper provided a comprehensive solution to address Tikka Nation's challenges. By implementing UrbanPiper's technology, Tikka Nation was able to streamline its operations and enhance its customer experience. 

1. Streamlined Operations and Menu Management:

UrbanPiper's platform enabled Tikka Nation to consolidate their menus and easily update them across multiple delivery platforms with a single click, saving significant administrative time. The platform provided a unified dashboard where staff could easily view and manage incoming orders from various aggregators, streamlining the order processing workflow and reducing errors.

2. Enhancing Customer Service and Experience:

UrbanPiper's system allowed Tikka Nation to efficiently track and manage customer orders, ensuring a smooth flow of operations and reducing confusion or delays. With the automation of administrative tasks, Tikka Nation staff had more time to engage with customers, enhancing their overall dining experience and customer satisfaction.

3. Analytics and Performance Monitoring:

UrbanPiper's platform provided comprehensive sales reports, allowing Tikka Nation to compare performance across different outlets and gain insights into each location's success. The platform facilitated the tracking of important metrics such as food preparation time before the driver's arrival, enabling Tikka Nation to monitor and improve their operational efficiency.

4. Proactive Customer Support and Partnership:

UrbanPiper's dedicated support team consistently provided prompt assistance to Tikka Nation, resolving any issues or concerns that arose quickly and efficiently. UrbanPiper representatives actively engaged with Tikka Nation, ensuring smooth onboarding, addressing technical challenges, and going the extra mile to support the brand's success.

Overall, UrbanPiper's solution provided Tikka Nation with operational efficiency, improved customer service, robust analytics, and reliable support, positioning them for continued growth in the Indian Fusion Food market.