Jamon Jamon, a London-based brand known for its authentic Spanish cuisine, began its journey just over 20 years ago. Over time, the brand established a strong reputation for serving truly traditional Spanish dishes. Among their specialities is the paella, freshly cooked and served in the same dish it is prepared in, even for online orders. With outlets across London, catering to both dine-in and takeaway customers, Jamon Jamon continues to strive for growth and excellence in its culinary offerings.
As Jamon Jamon embraced food delivery early on, the emergence of popular food delivery channels such as Uber Eats, Deliveroo, and Just Eat presented new opportunities and challenges. Initially, managing online orders on these platforms was not a significant issue. However, as order volumes increased, the complexity of the operation became apparent. Particularly during peak hours on Fridays and Saturdays, balancing the needs of dine-in customers with a high volume of online orders became a major challenge. Managing kitchen operations became extremely tricky when dealing in larger quantities than ever before. Moreover, the brand's expansion across multiple delivery channels resulted in the management having to juggle multiple tablets and navigate different workflows on each platform.
Jamon Jamon turned to UrbanPiper, trusting the platform to provide a comprehensive solution that addressed their specific pain points. UrbanPiper's support, product capabilities, competitive pricing, and commitment to evolving with the needs of the brand made it the perfect partner for Jamon Jamon. The UrbanPiper integration led to the following benefits for the brand -
Simplified Kitchen Operations: UrbanPiper simplified kitchen operations for Jamon Jamon by providing a consolidated view of online orders through a single dashboard and printer. This streamlined approach allowed the brand to regain control over backend operations, reducing complexity and enhancing efficiency.
Data-Driven Insights: UrbanPiper's comprehensive reports empowered the management to analyze store performance on a per-item, per-day, or per-location basis. This valuable data provided a clear understanding of outlet performance, enabling strategic changes to drive overall business growth. The brand could now make informed decisions, such as adjusting item pricing based on real-time data, which could be reflected across multiple platforms seamlessly.
Efficient Scaling: UrbanPiper's platform enabled Jamon Jamon to scale operations efficiently without the need for additional tablets. This flexibility allowed the brand to explore the concept of cloud kitchens - the ability to operate multiple brands from a single kitchen, unlocking new growth opportunities.
Responsive Support: The UrbanPiper team proved to be dependable and professional, always available to address Jamon Jamon's needs and concerns. They maintained open lines of communication and actively sought feedback, demonstrating a commitment to continuously improving their product and services based on the brand's requirements.
Jamon Jamon embraced consolidation through UrbanPiper's solutions, transforming a fragmented operation into a streamlined and efficient system. With regained control over kitchen operations and a holistic view of their business, the brand successfully implemented changes that led to continued success and growth.
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As order volumes increased, the complexity of the operation became apparent. Particularly during peak hours on Fridays and Saturdays, balancing the needs of dine-in customers with a high volume of online orders became a major challenge. Jamon Jamon embraced consolidation through UrbanPiper's solutions, transforming a fragmented operation into a streamlined and efficient system. With regained control over kitchen operations and a holistic view of their business, the brand successfully implemented changes that led to continued success and growth.
The consolidation of online orders through UrbanPiper's single dashboard simplified our kitchen operations significantly. We regained control over backend processes, ensuring a seamless experience for both dine-in and online customers. The platform's data-driven insights provided us with valuable information to make informed decisions and drive business growth. Throughout our journey, the UrbanPiper team has been a pillar of support, always available to address our needs and receptive to our feedback.
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