This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can schedule your reports on Atlas, our SOC 2 certification, universal image printing for bills & KOTs, clear error banners for menu pull issues, batch & expiry tracking for inventory and much more!
Spending too much time generating reports manually? With our new Scheduled Reports feature on Atlas, you can automate report delivery to save time and ensure your team stays aligned with key insights—effortlessly.
What’s New?
Start your free trial by navigating to ‘Scheduled Reports’ in the Reports section of Atlas.
This update is now available for all our restaurant partners in India, UK & Middle East.
We’re thrilled to announce that UrbanPiper is now SOC 2 Type 2 Certified. With our existing ISO and GDPR compliance, this is another step in our commitment to delivering top-notch data security, availability, and confidentiality.
What This Means for You:
• Advanced Security You Can Rely On: Your orders and customer data are safeguarded by industry-leading systems built to protect and ensure confidentiality.
• Committed to Earning Your Trust Every Day: Through constant monitoring and improvements, we’re dedicated to upholding the highest standards of reliability and security.
This milestone reinforces our mission to keep your data safe & secure, across every device and platform.
This update is now available for all our restaurant partners in India, UK & Middle East.
Previously, our printer capabilities in Prime had different print templates across various printer types. Setting up printers also required trial and error causing friction during setup.
Our latest Universal Image Printing, simplifies printer setup and ensures consistent prints for Bills & KOTs across all supported printer types.
What’s New?
• Flawless Consistency: Get uniform, professional-looking prints across all supported printers—no more mismatched outputs.
• Effortless Setup: Forget configuring printer types like ESC/POS or Star Line—Prime handles it all for you.
• Brand Alignment: Every print adheres to your templates, ensuring your branding stays on point.
• Time-Saving Automation: Say goodbye to manual width adjustments—printing width is automatically optimized for you.
This feature is being rolled out in phases. If it’s already enabled for your business, simply refresh your Prime Web to activate it. If not, stay tuned—we’re bringing it to you soon!
This update is now available for all our restaurant partners in India.
While importing your menu from your POS, errors previously required support, often causing delays and dependencies. Now, Atlas provides real-time error banners, making it easier for you to identify and resolve menu pull issues independently.
What’s New:
• Clear and Actionable Insights: Error banners now display the root cause of menu pull failures, such as missing configurations, incorrect menu data formats, or connection errors.
• Faster Troubleshooting: Detailed insights are available via side drawers, helping you resolve issues like missing POS IDs or payload validation errors immediately.
This update is now live for all restaurant partners using the Import Menu from POS feature on Atlas.
This update is now available for all our restaurant partners in India, UK & Middle East.
Restaurants on HungerStation can now configure and display nutritional and allergen information in line with Saudi Food & Drug Authority (SFDA) mandates. This update ensures your listings meet regulatory requirements while providing clear visibility for customers.
You can add nutritional details manually in Atlas, upload via sheets, or sync from your POS during menu publishing. You can also configure allergens as tags in Atlas or pull them directly from your POS.
How to Set It Up:
1. Add Nutritional Info: Go to the Custom Fields section in Atlas, add a new group, and input required attributes like calories, fat, protein, etc.
2. Configure Allergens: Assign system-managed allergen tags to items and modifiers under Catalogue > Tags > HungerStation.
3. Publish Your Menu: Push the updates to HungerStation for seamless compliance.
Start updating your menu on Atlas to stay SFDA compliant today! 🚀
This update is now available for all our restaurant partners in India, UK & Middle East.
We’re making inventory management smarter and simpler with Batch Number & Expiry Tracking in Prime Inventory’s Batch Production module. Here’s how it helps you:
• Stay on Top of Freshness: Set shelf-life limits for recipes with easy “Expires In (Days)” tracking to ensure every dish meets your quality standards.
• Effortless Batch Tracking: Automatic batch number assignment keeps your inventory organized and traceable, from raw materials to final products.
• Actionable Insights: Access detailed reports with batch numbers and expiry data to make informed stock decisions in real time.
This feature is currently being piloted with select restaurant partners and will soon be available to all. Stay tuned!
This update is now available for all our restaurant partners in India.
The Menu Import feature on Atlas now lets you quickly copy sections, subsections, or items from an existing menu into a new or updated one.
In an existing menu, click on ‘Add Menu Section’ for sections or ‘Add Item’ for individual items. From there, you can select the “Copy from Existing Menu” option, choose the desired sections or items, and click Save to finalize the import.
Associated modifier groups and modifiers are also included seamlessly. This update simplifies menu updates, and helps speed up onboarding and go-live of your menus.
Available now for all restaurant partners using Atlas.
This update is now available for all our restaurant partners in India, UK & Middle East.
Tracking and comparing performance across regions is now simpler than ever with the new Location Group Filters in Atlas Analytics. Here’s how it helps you:
• Focus Your View: Use pre-configured Location Groups (like all stores in a city or region) as filters for tailored data insights.
• Compare Side-by-Side: Analyze up to 4 groups simultaneously in the Compare Tab, with overlapping locations displayed separately for maximum clarity.
• Smart Aggregation: Overlapping locations are dynamically aggregated in Analytics, with transparent banners ensuring you always have the full picture.
Create or edit your Location Groups under “Groups”, mark them as “Use in Data Filters”, filter and then compare in Atlas Analytics.
This update is now available for all our restaurant partners in India, UK & Middle East.
Peak-hour order management for cashiers just got faster with the new keyboard shortcuts on Prime POS Web. Must-Know Shortcuts You’ll Love:
• Quick Start: Press Alt + N to open a new bill with the search bar ready to go.
• Easy Item Search: Search by name or code, navigate with arrow keys, and hit Enter to add items.
• Swift Modifications: Adjust orders with Space to select modifiers and Tab to switch groups.
• Seamless Payments: Finalize payments with Shift + Enter and use arrow keys to select payment modes.
• Fast Clear: Clear bills in a snap by pressing Shift + Enter again.
Prefer the mouse? No problem—this feature is completely optional!
Update your Prime Web today and experience faster, smoother billing! 🚀
This update is now available for all our restaurant partners in India.
We’re thrilled to announce that Prime now supports English (US) and English (UK), offering enhanced localization for our restaurant partners.
Along with these language additions, two key labels have been updated for a more intuitive experience:
• “Acknowledged” is now “Accept”
• “Aggregator” is now “Ordering Platform”
Switching to your preferred language is easy, go to User Profile in Prime. Select Change Language and choose between English (US) or English (UK).
This update is now available for all our restaurant partners in the UK & US.
We have an exciting roadmap of product updates lined up for you next month! 🎉
Till then if you need any help, you can reach out to us at any hour of the day, at support@urbanpiper.com to connect with our team and receive the support you need.
Your convenience is our priority, and we're here to make sure you're supported every step of the way.
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This month, we’re introducing a suite of updates across Prime & Atlas designed to streamline workflows, surface actionable insights, automate key tasks, optimize kitchen operations, and enhance guest engagement. Let’s dive in!
This month, we’re rolling out powerful updates designed to simplify restaurant operations—from a faster, clearer kitchen display system to shareable analytics and smarter billing management. Let’s dive into what’s new!
We’re excited to share a pivotal update in UrbanPiper’s leadership. Anirban Majumdar, co-founder of UrbanPiper, will join Saurabh Gupta as Co-CEO. This decision formalizes a partnership that has driven our growth for over a decade and reflects their shared vision for the company’s future.
Running a restaurant today needs you to focus on all aspects if you want to be successful. Make sure you create a strong social and digital presence and engage with your followers to convert them to paying customers.
Christmas is just around the corner, and it’s time to unwrap your most brilliant Christmas marketing ideas to delight your customers and boost your restaurant’s sales. The holiday season is brimming with opportunities to draw in diners, spread festive joy, and make your business sparkle like a winter wonderland.
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Those forgotten avocados in the back? They're not adding any green to your wallet. Restaurants lose up to 10% of their annual food sales due to poor inventory management practices. That's a staggering figure, considering the tight margins in the restaurant industry.
