The journey with Maristo Hospitality began when UrbanPiper established a strong association with Ralph's Kitchen, a cloud kitchen operating across multiple outlets. Recognizing the need for increased efficiency in online delivery, UrbanPiper approached Maristo Hospitality to showcase the merits of their solution in one of their brands.
UrbanPiper is thrilled to share the news of its successful partnership with Maristo Hospitality, the parent company of popular restaurant chains Popeye's and Ralph's Kitchen. This collaboration aims to revolutionize their restaurant operations and drive growth in the industry.
The journey with Maristo Hospitality began when UrbanPiper established a strong association with Ralph's Kitchen, a cloud kitchen operating across multiple outlets in UAE. Recognizing the need for increased efficiency in online delivery, UrbanPiper approached Maristo Hospitality to showcase the merits of their solution in one of their brands.
An important factor in this collaboration was the integration with Oracle Gen 2 Symphony, the POS system used by Popeye's. Recognizing the significance of this strategic POS system, UrbanPiper engaged in parallel conversations with their integration team to ensure seamless compatibility. Meanwhile, their focus remained on delivering exceptional results with Ralph's Kitchen, which enabled them to initiate discussions about implementing UrbanPiper at Popeye's.
After receiving the green light from Oracle and having proven stability with Ralph's Kitchen, UrbanPiper successfully closed a deal to implement their solution at all of Popeye's 41 outlets in the United Arab Emirates. Although the partnership started with a single location, UrbanPiper's expansion plans include taking the next 10 outlets live in the coming weeks, with the aim of integrating all Popeye's outlets within the next month.
Maristo Hospitality faced specific pain points that UrbanPiper was uniquely positioned to address. Ralph's Kitchen, as a cloud kitchen, heavily relies on online delivery, where efficiency is paramount due to thinner margins. UrbanPiper's solution enhances the efficiency of online delivery, providing a significant advantage. With Popeye's high-volume operations, seamless integrations became a crucial consideration. Notably, very few players in the market offer integration with Oracle Gen 2 Symphony, making UrbanPiper's custom integration solution highly valuable.
"Maristo Hospitality holds a special place among UrbanPiper's cherished clients as they have been a tremendous well-wisher for our brand. They have played an active role in spreading the word about UrbanPiper in the market. Their unwavering support has always been acknowledged and appreciated by us. We have built a strong bond of trust, and together, we are committed to expanding and advancing. This partnership exemplifies a mutual collaboration where both parties thrive," says Renjith Prahladan, Deputy GM at UrbanPiper.
Closing the deal with Maristo Hospitality required several months of consistent effort, including the time taken to stabilize Ralph's Kitchen. From generating interest to signing the agreement with Popeye's, it was a comprehensive process that involved a number of key stakeholders. However, the long-term potential and the ability to integrate with their existing systems, particularly Oracle Gen 2 Symphony, were the clinching points that solidified the partnership.
Mr. Ravi Shankar, Business Analytics Manager - Maristo Hospitality expressed his satisfaction with the collaboration, stating, “UrbanPiper has proven to be an invaluable partner for our brands. Their dedication and support have been exceptional, and they have truly earned our trust. We are confident that this partnership will continue to thrive as we expand our operations together.”
Moving forward, UrbanPiper has ambitious plans for scaling up the collaboration with Maristo Hospitality. They will be working diligently to take all Popeye's outlets live on the UrbanPiper platform, further strengthening the partnership and empowering the operations of Maristo Hospitality with their advanced software solutions.
The feedback received from Maristo Hospitality reaffirms the strength of the partnership. They have been appreciative of the support provided by UrbanPiper, even spreading the word about the company in the market. In particular, their positive feedback about UrbanPiper's dedicated Account Managers highlights the value placed on building strong relationships and delivering exceptional service.
UrbanPiper is grateful to Maristo Hospitality for their trust and support as they embark on this journey together. The company remains committed to revolutionizing the restaurant industry and empowering brands to thrive in the digital era.
Innovative, efficient, and customer-centric, UrbanPiper has proven time and again its ability to empower brands with a winning online delivery solution. Don't let your restaurant miss out on the opportunity to revolutionize its online presence and skyrocket its success. Reach out to UrbanPiper today and take your delivery game to new heights.