The partnership between UrbanPiper and Sisban began earlier this year, marking the beginning of a fruitful collaboration. The addition of Sisban to UrbanPiper's prestigious client portfolio solidifies the company's position as a trusted technology partner in the Middle East.
UrbanPiper, the leading provider of restaurant management software, is thrilled to announce its recent collaboration with Sisban. The addition of Sisban to UrbanPiper's prestigious client portfolio solidifies the company's position as the trusted technology partner for leading restaurant brands in the Middle East.
The partnership between UrbanPiper and Sisban began earlier this year, marking the beginning of a fruitful collaboration. UrbanPiper's longstanding relationship with EDM, a major implementation partner of LS retail in Saudi Arabia, facilitated the introduction. This strong connection, combined with UrbanPiper's global partnership with LS retail and its track record of delivering successful custom integrations, gave UrbanPiper a distinct advantage over competitors.
Speaking about this relationship, Renjith Prahladan, Deputy GM for UrbanPiper MENA said, “Throughout our partnership, Sisban has exhibited remarkable proactivity, openness, and effective communication, freely sharing valuable insights on how we can enhance our product and support. Their warm demeanour and proactive nature have made them exceptional collaborators, always ready to assist us whenever possible."
Sisban, a significant player in the global F&B sector, recognized the potential of UrbanPiper's software to address critical pain points in their operations. UrbanPiper's solution provided them with improved efficiency and menu control, eliminating the need for multiple tablets. The success of UrbanPiper's collaborative model, which involved working closely with an implementation partner, was further reinforced by Sisban's decision to embrace this approach.
The software provider's impressive client portfolio influenced Sisban Group's decision to partner with UrbanPiper. UrbanPiper's track record of successful collaborations with renowned brands such as Americana, HB Brands, Nando's, Zaatar W Zeit, Century Burger, and cloud kitchens like Little Mees, HB Brands, Rebel Foods, and Sushi Nation demonstrated their expertise and reliability in the industry. This solidified Sisban's trust in UrbanPiper's ability to deliver exceptional results.
Sisban has provided timely feedback to UrbanPiper throughout the relationship. Speaking about the collaboration, Abdulhamed Shaheen, Director of IT said, "UrbanPiper's team has been proactive, attentive, and receptive to our needs, working closely with us to optimize our operations. Their commitment to providing top-notch support and continuously improving their product has made them a reliable technology partner. We appreciate their efforts in helping us enhance efficiency and deliver an exceptional experience to our customers. The warm and collaborative relationship we've built with UrbanPiper has truly been invaluable."
Since going live earlier this year, Sisban has already launched four outlets across three channels using UrbanPiper's software. The initial success has set the stage for future expansion plans, with the brand aiming to scale up operations to over 20 outlets in the coming weeks. Sisban has expressed their satisfaction with the support and service provided by UrbanPiper, emphasizing their commitment to a successful partnership.
UrbanPiper's partnership with Sisban represents another significant milestone in the organisation's expansion efforts within the Middle East. By providing tailored restaurant management solutions that address the specific needs of clients like Sisban, UrbanPiper has established itself as a trusted technology partner in the region. The collaboration with Sisban further strengthens UrbanPiper's position in the industry and reinforces their commitment to empowering F&B businesses across the Middle East. With successful go-lives and promising growth on the horizon, UrbanPiper and Sisban are poised for a fruitful and mutually beneficial partnership.