Overview

Founded in 2017 by Nikhil Gupta and Abhijit Gupta, The Pizza Bakery serves authentic Neapolitan-style sourdough pizzas. With humble beginnings in Bengaluru, the Pizza Bakery has now expanded across the city through a Cloud Kitchen-styled model of operations and also serves internationally with outlets in Colombo, Sri Lanka.

‍Challenges

The Pizza Bakery is a top restaurant with more than 19 physical outlets active on both Swiggy and Zomato. It gets paid weekly by these food apps for the orders it serves. Due to a super high order volume, it gets difficult to manually verify payments on all orders. With 19 restaurants across 2 platforms, The Pizza Bakery gets 38 reports weekly and 152 reports monthly from food apps. That's a lot of reports!

Nikhil Gupta, Co-founder of Pizza Bakery had been relying on human effort to verify this data until now. It posed a challenge for his team because they work with different food apps and each has its own verification format. A lot of human error can kick in.

Nikhil adds, ‘we tried doing it with our accountants and auditors both. They were working almost half a day every week on reconciling payout reports. Despite a large amount of manual effort, there seemed to be a high propensity for error.  It certainly did not inspire confidence in the numbers. We wanted to change this.’