Conceived in the early 1960s by Sh. Om Prakash Kathuria, Om Sweets began as a small sweet shop that has now flourished into a family owned enterprise with a total of 17 outlets across three cities in NCR. These outlets serve Sweets, and cuisines spanning Indian, Continental, Chinese, South Indian & Regional foods. Om Sweets has major expansion plans across the country through express retail outlets, takeaways, and casual dining retail outlets. The group plans to enter the export market of ready-to-eat packed snacks and namkeens starting with United States, Europe and Middle East markets.
On this journey of expansion across cities, Om Sweets faced numerous challenges around restaurant management. Managing their menu across outlets, tracking both online and offline orders, and updating orders across multiple dashboards was laborious and time-consuming. They also experienced frequent downtime and required manual intervention of operators time and again. Om Sweets was looking for a software to help them with seamless integrations and systematic restaurant management.
Using UrbanPiper's product suite, Om Sweets has been growing rapidly.
With our HUB integration in particular, Om Sweets was able to control its menu across multiple platforms from a single dashboard. Now the entire menu started working the same way across all aggregators with images, standard prices, and taxes all in place without discrepancies.
Orders were now quickly being pushed to the POS and the time taken to generate online order invoices reduced.
Additionally, UrbanPiper’s Meraki helped Om Sweets build an independent online ordering channel using which their customers can now order directly from Om Sweets without having to navigate through third-party aggregator platforms.
UrbanPiper has solved many content related issues through seamless integrations. The team offers good support, whenever required. The account managers as well as the senior management, everyone is very humble, promising and supportive. You must give UrbanPiper a try especially if you have a food chain to manage your online orders across all outlets seamlessly.
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